All deliveries are completed using our in house transport and delivery team however on certain occasions a trusted third party courier may be used.
Once we have received your order we will then contact you in the coming days regarding a delivery date and time.
We aim to deliver all orders within a 21 Working day period (3 weeks) from the point an order is received. Please note that delivery times can vary depending on location and availability of the carpet/flooring.
This delivery timescale Excludes Scotland, The Scottish Isles, The Channel Islands and Northern Ireland. For deliveries in these areas please contact us for a quote.
All timescales given on our website are to be used as a guideline only. We shall make every effort possible to meet these timescales; however, delays can occur due to circumstances which are not under our control. We therefore cannot be under any liability for any delays or failure to deliver within the estimated timescale given. Additionally, all timescales quoted do not include any public holidays or Weekends.
Nationwide delivery is £65.00. This is a one off charge and will not be increased or decreased regardless of quantities of carpet/flooring/underlay and accessories.
For deliveries to Mainland Scotland delivery is £90.
For the Scottish Isles, the Channel Islands and Northern Ireland you will be required to call us for a quotation.
All deliveries must be signed for by an adult aged 18 years or over. It is the customer’s responsibility to check all goods prior to signing for them. CFO cannot be held liable for any damage which is noticed after delivery has occurred.
If any carpet product is larger than 20 square metres (e.g.4mx5m), you will Supply the extra person at the delivery point to assist with handling the product.
Delivery is to the ground floor only (door-to-door service). Drivers are not insured to Go up steps or staircases.
If this is an issue, please contact us before purchasing to discuss.
If a second delivery is required due to any issues accessing the property or for reasons not mentioned by the customer which can cause problems delivering then we, CFO reserve the right to charge a re-delivery fee equal to the charge on the customers original invoice .
CFO will issue a full refund if you change your mind or decide the flooring is not what you were looking for, only within 14 days of receiving your order. The 14 day cooling off period is the standard set by the European Union with which we are morally and legally obliged to adhere to. Specific items are excluded from our returns policy; these include special size items and custom made items. We do not accept the return of part orders. If a carpet is ordered in error by a customer, either due to quality, colour or sizes, Carpet Factory Outlets cannot be held liable for this. It it the responsibility of the customer to ensure that all of their quoted requirements are correct.
Carpet Factory Outlets will not exchange goods that have been ordered by the customer for an alternative product. Hardwood flooring that is sold is non-returnable. Products such as Karndean flooring must be fitted by registered specialised fitters: Carpet Factory Outlets cannot be held liable if the product that is ordered cannot be fitted within certain time or fitted correctly – It is the customer who is responsible for arranging fitting with a suitable fitter; This is something that should be arranged/discussed prior to placing an order. For other products that are not of special size or custom made, it is important that you order have calculated everything correctly – part orders cannot be returned should too much be ordered (eg – too much underlay etc).
To claim your refund all returned goods must be in their original sealed packaging and returned in the condition that they were delivered to you. No refund can be given for any damaged items. For this reason we recommend you take out appropriate insurance on the goods that you are returning to us. Please note you are responsible for all costs relating to the return of goods unless the return relates to a manufacturing issue. Please contact us on 01562 743354 if you have any queries with reference to our Returns and Cancellation Policy. All returns must be sent to; Carpet Factory Outlets Kidderminster, Unit 8 Easter Park, Worcester road, Kidderminster , Worcestershire, DY11 7AR